Refund Policy
If, for any reason, you are not happy with the order you received, please contact us at contact@heyjudeshoppe.com. We'll be happy to work with you to make things right!
A change in size
It happens sometime that you selected a wrong size. Please contact us with your order info and states which size you would like and we will be happy to exchange for a correct one.
Damaged Items or Poor-Quality Printing
At Hey Jude Shoppe, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual!
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us and one of our helpful support staff will organize a reprint or a refund for you!
Order not received
If your item has not arrived within 30 days for apparel products and 45 days for footwear products, contact one of our heroes through our Contact Us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)
Returns
Please contact us by email at contact@heyjudeshoppe.com before returning items, and always include your order number in the package with the returned item.
In most cases, we will replace defective garments, defective printing, the wrong garment, or the wrong print, simply by receiving a photograph showing the problem with the shirt and including the order number. It is very rare that we actually ask a garment to be sent back to us.
Please make sure that:The product was received in the last 30 days
The product is unwashed, unworn and unused
The product itself or the printing is defective OR the final product is different than the one you ordered
We do not accept returns or exchanges if you want a refund/return because you "changed your mind". We print on demand and therefor we cannot accept returns with that inquiry.
* The return shipping address for apparel products is:
1722 Radiant Rd
PO Box 1177
Carroll, IA 51401
* For other products please do contact us before returning!
